An inadequate security solution can expose telecom infrastructure to significant data breach threats. Security and risk management teams often struggle with operational inefficiencies and vulnerabilities caused by loopholes in underperforming systems, jeopardizing both security posture and operational reliability. Our client prioritized resilient security for its core telecom network devices to address growing regulatory demands and ensure data protection.

Time Zone Support Issues

Since the previous vendor operated from a different time zone, they faced delays and inadequate support as it was only available during their local business hours.

Performance Problems

Users experienced significant slowness when accessing various telecom devices, particularly when handling more than 20 concurrent sessions due to the Jump Server Architecture.

Regulatory Compliance Gap

The old vendor failed to fully address Department of Telecommunication (DOT) compliance requirements, specifically the critical need to capture offline logs during emergency/break glass scenarios for telecom device access.

SOLUTIONS

ARCON PAM: Seamless Integration, Powerful Protection

ARCON's Privileged Access Management (PAM) solution offers secure, real-time access to critical systems, with seamless integration and comprehensive audit trails. Focused on Telecom and MSP domains, it provides need-based access, and session recordings, and integrates easily with any application. The Application Gateway Server (AGW) allows privileged access from machines without native clients, ensuring a streamlined and secure experience.

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PRODUCT APPLICATIONS

ARCON PAM: Bespoke Security for Telecom IT Infrastructure

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Hybrid Architecture Solution

Implements a flexible system that could run either on user desktops for better performance or on centralized servers for unified management. This dual approach minimized hardware requirements while handling diverse technology environments.

Enhanced Authentication System

The solution comes with built-in dual-factor authentication and supports multiple verification methods from biometrics to mobile OTP, providing comprehensive security without compromising convenience.

Workflow Management

ARCON delivers configurable service access and password request workflows, creating a streamlined process for managing privileges and administrative tasks.

Comprehensive Support Structure

Unlike the previous vendor, ARCON provided round-the-clock local support with onsite assistance when needed, ensuring minimal downtime and quick problem resolution.

Rapid Connector Implementation

The system can create or customize connectors within 3-5 days, allowing for swift integration with various systems and technologies without lengthy change management processes.

Advanced Session Management

Offers complete session control including mirroring, monitoring, and detailed logging capabilities. It supported both CLI and RDP sessions with searchable logs and secure file transfer features.

Cost Efficiency

Provides a lower total cost of ownership compared to competitors, combining fast deployment times with efficient local support to reduce operational expenses while maintaining high service quality.